by Diane Masson | Feb 1, 2015
5 Tips! Go Hawks!
Five sales at one Continuing Care Retirement Community (CCRC) in one week! Are you and your team hitting these numbers? How is it possible? Here are a few tips:
- Have a sales retreat to appreciate your senior living sales team and make them feel valued. Have you taken the time to do this or are you too busy to “waste” a day of work? It could be the most important day to improve the sales team’s attitude and turn around your occupancy.
- Our retreat focused on setting individual sales goals and building self-esteem and confidence.
- Each sales person was recognized for his or her achievements in 2014.
- The retreat created two types of energy: individually and with the team. This energy blossomed into momentum.
- Have you created a marketing plan that brings new people to your senior living community on a regular basis?
- Does your team call back every tour the next day even if they say, “I’m not ready yet.”?
- Is your entire operational team focused on first impressions of guests and prospective residents?
- Are your residents 100% satisfied and sharing their enthusiasm with prospective residents?
Focus on these five tips and watch your occupancy increase for 2015.
Diane Twohy Masson is the author of “Senior Housing Marketing – How to Increase Your Occupancy and Stay Full,” available at Amazon.com with a 5-star rating. The book is required reading at George Mason University as a part of its marketing curriculum. Within this book, the author developed a sales & marketing method with 12 keys to help senior living providers increase their occupancy.
“Your Senior Housing Options,” will be coming soon to Amazon.com. If you sign up for my weekly newsletter on the right side of this blog, you will be notified when my new book becomes available. Check out my new website: Tips2Seniors.com or please follow me on Facebook.
by Diane Masson | Jan 12, 2014
Multiply Sales Goals By 10!
Do you have a personal sales goal for 2014 in your head? There are huge benefits if you write it down on a piece of paper. According to a Harvard study and sales guru Brian Tracy, only 3% of people have written goals and these people accomplish 10 times as much.
If you want to accomplish 10 times as much this year, take 15 or 30 minutes to focus on your goals. Do you want to hit the minimum move-in number required by your retirement organization? Are you better than average? What is realistic? What is possible?
Writing down your goals is a key to accomplishing them, but what if you make it fun by animating your goals? If your goals could stand up on your desk and dance around, what would they look like? Here are a couple of ideas:
- Cut out pictures from magazines and make a collage of your goals.
- Draw a picture of your goals.
- Turn a piece of clay or silly putty into your goal.
- Write your goals with Crayola washable window markers or lipstick on your your bathroom mirror.
- Make a short power point of your goals.
Whichever method you select, keep your goals visually front and center on a daily basis. Speak them into existence and have a prosperous 2014.
Please share your successes, failures or comment below to join the conversation and interact with other senior living professionals on what is currently being effective to increase occupancy on a nationwide basis.
Diane Twohy Masson is the author of “Senior Housing Marketing – How to Increase Your Occupancy and Stay Full,” available at Amazon.com with a 5-star rating. The book is required reading at George Mason University as a part of its marketing curriculum. Within this book, the author developed a sales & marketing method with 12 keys to help senior living providers increase their occupancy. Masson developed this expertise as a marketing consultant, sought-after blogger for senior housing and a regional marketing director of continuing care retirement communities in several markets. She has also been a corporate director of sales and a mystery shopper for independent living, assisted living, memory care and skilled care nursing communities in multiple states. Currently, Masson is setting move-in records as the regional marketing director of two debt-free Continuing Care Retirement Communities in Southern California – Freedom Village in Lake Forest and The Village in Hemet, California. Interestingly, this career started when she was looking for a place for her own mom and helped her loved one transition through three levels of care.
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