Drugging and Diapering Seniors??

Drugging and Diapering Seniors??

My sedated mother-in-law

My sedated mother-in-law

Apparently drugging and diapering seniors in the hospital is common knowledge in higher levels of senior living care, such as assisted living, memory care and skilled nursing?!!?

This is horrifying new knowledge for me. I am all about exposing dirty secrets in my new book, “Your Senior Housing Options.” So let me share what I have recently learned through my mother-in-law’s experience. My mother-in-law, Amy, has dementia and was cared for by my father-in-law for the last several years. Three days after he had a heart attack, she became psychotic. My husband and I had to hire a geriatric care nurse to help her because we live 1000 miles away. Learn more of the story HERE.

It took over two weeks to get Amy admitted to the hospital (it’s a long story). Initially, we were relieved that she was going to get the psychotropic drugs she needed. Since Amy was in crisis mode, we didn’t dwell on her being diapered because of diarrhea. She’d had colon cancer 25 years ago and has self-managed her own colon care with diarrhea medications for years.

Costs for Incontinence

As she was in the process of transferring to a secured memory care, I was promised that they would be diligent about avoiding Amy’s trigger foods (that cause the diarrhea). My assumption was that she would surely regain continence again. This was vitally important, because incontinence can cost an additional $300 to $1,000 per month depending upon the assisted living community.

My Mother-in-law Was Over Sedated

We flew to Seattle to see Amy and to help find a reasonably priced memory care community for her. She was so sedated that she could not keep her eyes open and kept saying, “I am so tired,” over 25 times. She apologized that she needed to lie down and take a nap. She was in a wheelchair and needed a one person transfer to get in bed. What?!!? One month ago, she was walking around. My husband and I were shell-shocked to see her so drugged and lethargic. We talked to the memory care community and they said they would contact the doctor immediately to reduce the medications.

The next day, we arrived to see Amy again. After being told that she was engaged and walking around, we found her asleep in a wheelchair in the middle of a singing class. It was heart wrenching to witness. Again, she spoke of her sleepiness.

Advocacy is Key for a Senior with Dementia

The administrator came over and had the nerve to tell me, “My team feels we should follow the doctor’s recommendation of not changing Amy’s drugs for one or two months.” What?!!? I asked the nurse, “Do you see Amy’s lip trembling?” She said, “Yes.” I inquired if she saw both of Amy’s arms shaking too. She agreed. Then I said, “Do you see how sleepy she is and how her eyes can’t stay open?” “Yes,” she said. I simply said, “That is not Amy.” “Oh,” she said, “Then she is on too much medication.” “Exactly,” I said and was relieved that someone finally understood.

It took till the next evening for the community to contact her doctor and reduce one of her medications by half.

At this point Amy has been drugged and diapered for five weeks (between the hospital and the memory care community).

Conclusion:

That was five weeks too much of over drugging and diapering a senior with dementia. Can she ever come back and resume continence again? Will she be able to walk freely like she used to in her own home? My own mother was given psychotropic medications in skilled nursing care. Four months later, her walking had decreased dramatically; a few months later she became wheelchair bound for life. Was it the drugs or aging decline? I will never know, but I want to protect my mother-in-law from being over sedated and permanently wheelchair bound. I hope she has a fighting chance to walk again.

Drugs as Restraints?

I have talked with several administrators of assisted living and skilled nursing communities. They say it is common for seniors to arrive from the hospital drugged and diapered. The hospital can’t use restraints, so they use drugs as restraints. My mother-in-law was prescribed haloperidol twice a day and trazodone four times a day as needed.  Why did the hospital dope her up so much?  It is an advocacy nightmare to get it reversed.

What have you encountered?  Has you ever witnessed the sedation and diapering nightmare of a senior?

Diane Twohy Masson’s new guide book for seniors, “Your Senior Housing Options,”  is available on Amazon.com with a 5-star rating.  It reveals a proactive approach to navigating the complex maze of senior housing options. It will help you understand the costs and consequences of planning ahead or waiting too long.

More related articles by Diane can be found at  Tips2Seniors.com or like Tips 2 Seniors on Facebook.

Diane Twohy Masson has worked in senior housing since 1999. She is an award-winning certified aging services professional and the author of Senior Housing Marketing: How to Increase Your Occupancy and Stay Full for senior living professionals.

Among the thousands of seniors she and her teams have assisted in finding the right senior living community, the most difficult case has been helping her own parent. Masson spent two years exploring senior housing options with her mother before finding the ideal Continuing Care Retirement Community for her. After eight years in this independent living setting, she helped her mother transition into an assisted living community. Seven years later, even as a senior housing expert, Masson struggled with the decision to move her mother into a skilled nursing community.  

Quick tip to fill memory care – don’t use voicemail!

Quick tip to fill memory care – don’t use voicemail!

No VoicemailWhich scenario describes your senior living community? I called three memory care communities in Seattle and got very different responses.

Community A – answered the phone in two rings. I shared my need to find immediate placement for my mother-in-law with Alzheimer’s. Their memory care was 100% full with a waiting list. Sandy was extremely helpful and suggested another community. Special shout out and thanks to Sandy! It is no surprise that you are full.

Community B – answered the phone within two rings, but mumbled something to me. I asked them to repeat it, because I did not understand one word. Then I shared my situation. The person said they would put me through to someone who would help me. Suddenly I was in a voicemail box. What? I left a full crisis message with my name and number. They have not called me back and it has been five days.

Community C – answered the phone within three rings. They heard my crisis story and said the person I needed to speak to was not available but they would text them regarding this emergency. The lady on the phone promised me that they would call me back that day. The admissions person called me back within an hour and we started working on a plan of action for my mother-in-law.

This is a real situation for my family to place my mother-in-law with Alzheimer’s immediately.

Congratulations to all three communities in Seattle, WA who all answered their phones within a couple of rings. Community B, put me through to a voicemail when I was in crisis mode. Are you kidding me? That is heartless. Take my name and number and have a real person call me back as soon as possible. The majority of people hang up when pushed into voicemail. Don’t use it.

Diane Twohy Masson is the author of “Senior Housing Marketing – How to Increase Your Occupancy and Stay Full,” available at Amazon.com with a 5-star rating.  The book is required reading at George Mason University as a part of its marketing curriculum.  Within this book, the author developed a sales & marketing method with 12 keys to help senior living providers increase their occupancy.   Masson developed this expertise as a marketing consultant, sought-after blogger for senior housing and a regional marketing director of continuing care retirement communities in several markets.  She has also been a corporate director of sales and a mystery shopper for independent living, assisted living, memory care and skilled care nursing communities in multiple states.  Currently, Masson is setting move-in records as the regional marketing director of two debt-free Continuing Care Retirement Communities in Southern California – Freedom Village in Lake Forest and The Village in Hemet, California.  Interestingly, this career started when she was looking for a place for her own mom and helped her loved one transition through three levels of care.

© Marketing 2 Seniors| Diane Twohy Masson 2014 All Rights Reserved. No part of this blog post may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials. You may share this website and or it’s content by any of the following means: 1. Using any of the share icons at the bottom of each page. 2. Providing a back-link or the URL of the content you wish to disseminate. 3. You may quote extracts from the website with attribution to Diane Masson CASP and link https://www.marketing2seniors.net For any other mode of sharing, please contact the author Diane Masson.
“Just Go in Your Diaper…”

“Just Go in Your Diaper…”

"Just go in your diaper…"

“Just go in your diaper…”

My good friend’s mom fell on the Chicago ice in zero degree weather.  She called out for help and no one answered.  His mom was literally laying on the sidewalk in Chicago with a dislocated shoulder and a very bruised hip.  She was lucky to have her cell phone in her pocket, but at 93 years old could not figure out how to call 911 on the flip phone.  Then she was double lucky to have her wireless house phone to actually call 911 for help.

So my friend flew from Seattle (Home of the famous Seahawks) to Chicago to go help his mom.  What a burden for an adult child to be responsible for an aging parent who lives across the country.

The mom’s doctor highly recommended a rehab community and said it was excellent.  My friend checked his mom into the rehab and went back to her house to sleep.  Well, the mom ended up calling him at 4:00 AM and said, “Get me out of here!”

This is what happened…  When the mom hit the call light to go to the bathroom, a very pregnant caregiver appeared and said, “I can’t lift you, just go in your diaper.”  Later, when the mom hit the call light again for some water, another caregiver appeared and said, “You still have water left in your glass, drink that first.”  Then she just walked away.

In the morning, when the mom complained to the head nurse, the result was angry excuses.  So the mom called her doctor and heads started to spin at the rehab.  The administrator came in to apologize and then the head nurse suddenly became nice.  The mom was told that she would never have to be with the two night caregivers again.

Unbelievable.  It’s hard to imagine that a 93-year-old mentally sharp senior had to shake up this Chicago rehab community.  I wonder how the other residents faired with this “motley crew”?

Please share your successes, failures or comment below to join the conversation and interact with other senior living professionals on what is currently being effective to increase occupancy on a nationwide basis.

Diane Twohy Masson is the author of “Senior Housing Marketing – How to Increase Your Occupancy and Stay Full,” available at Amazon.com with a 5-star rating.  The book is required reading at George Mason University as a part of its marketing curriculum.  Within this book, the author developed a sales & marketing method with 12 keys to help senior living providers increase their occupancy.   Masson developed this expertise as a marketing consultant, sought-after blogger for senior housing and a regional marketing director of continuing care retirement communities in several markets.  She has also been a corporate director of sales and a mystery shopper for independent living, assisted living, memory care and skilled care nursing communities in multiple states.  Currently, Masson is setting move-in records as the regional marketing director of two debt-free Continuing Care Retirement Communities in Southern California – Freedom Village in Lake Forest and The Village in Hemet, California.  Interestingly, this career started when she was looking for a place for her own mom and helped her loved one transition through three levels of care.

© Marketing 2 Seniors| Diane Twohy Masson 2013 All Rights Reserved. No part of this blog post may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials. You may share this website and or it’s content by any of the following means: 1. Using any of the share icons at the bottom of each page. 2. Providing a back-link or the URL of the content you wish to disseminate. 3. You may quote extracts from the website with attribution to Diane Masson CASP and link https://www.marketing2seniors.net For any other mode of sharing, please contact the author Diane Masson.

 

Calling it – “The steak is the shoulder of a cow” – In Senior Living?

Calling it – “The steak is the shoulder of a cow” – In Senior Living?

Prime cuts of beefThe first impressions of the dining experience at your senior living community can affect occupancy…or someone coming back…

Is your community twenty years old and does it look it?  Can you add fresh flowers on each dining table to spruce it up?  Are linen tablecloths and napkins a standard?  Or have you cut these items from your operations budget?  You may have a great chef, the best service and a beautiful dining room, but the wrong words can also leave a bad impression…

On a recent trip to Seattle, my family decided to go to McCormick and Schmicks – a nice dining restaurant on the water.  The waiter greeted us and shared his steak and lobster special of the day.  Hmm, I thought – that sounds good.  We asked what type of steak it was.  Then he said, “The steak is the shoulder of a cow.”  He walked away from us, so we could contemplate the menu and we immediately started saying – what???  Why would someone talk about the steak as the shoulder of cow, which is not very appetizing?  My sister-in-law said, I envision a cow with a hacked off shoulder.”  We all started getting grossed out and laughing.    When the waiter came back, we teased him and told him that the shoulder of a cow did not sound good.  He apologized and said he forgot the proper term to say which was “Terrace Major.”  We all agreed that was not appetizing either.

What descriptor words are on your retirement community’s menu?  Is the dining staff trained to sell the food?  We’ve all been to fine dining restaurants where they describe the desert in a magnificent way or they bring a tray to show the yummy deserts – then it is really hard to say no.  Many senior living communities that I have visited – say, “Would you like desert?”  That’s it!?!!  They should say we have 10 deserts for you to select from, can I share the choices with you?  (Most retirement communities have many ice creams to choose from, a sugar free desert, a baked desert, fresh fruit and canned fruit.)

Let’s make our residents feel special every day of the week!  Dining should be a stimulating experience for them!  What does your senior living community do to make the residents feel like they are experiencing fine dining?

Diane Twohy Masson is the author of Senior Housing Marketing – How to Increase Your Occupancy and Stay Full,” available for sale at Amazon.com.  If your curiosity is piqued to inquire on Diane’s availability to speak at a senior housing conference (CCRC, independent living, assisted living, skilled nursing or memory care) – please call: 206-853-6655 or email diane@marketing2seniors.net.  Diane is currently consulting in Southern California for Freedom Management Company, the proud debt-free owners of Freedom Village in Lake Forest and The Village in Hemet, California.  For more information:   Twitter: @market2seniors Web: www.marketing2seniors.net Blog: http://marketing2seniors.net/blog/